Refund & Revision Policy
Effective Date: October 12, 2026 • Compliant with UK Consumer Rights Act 2015 & Consumer Contracts Regulations.
1. Our Quality & Client Satisfaction Guarantee
At QUADDIS, client success is our core benchmark. Because CV rewriting, LinkedIn optimization, and interview coaching are bespoke advisory services crafted individually by senior recruitment specialists, we back our services with a dedicated Multi-Round Editorial Revision Guarantee.
2. Complimentary Revision Guarantee (14-Day Window)
Upon delivery of your initial CV or LinkedIn draft, you have 14 calendar days to review and request edits, additions, or tone adjustments. Your assigned consultant will refine the drafts until they accurately align with your executive goals and target applications.
3. Cancellation & Cooling-Off Rights (UK Consumer Contracts Regulations)
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
- Prior to Consultation / Work Commencement: If you cancel your order within 14 days of purchase and your writer has not begun work or intake consultation, you are entitled to a full 100% refund.
- After Work Has Commenced: Due to the bespoke, personalized nature of tailored career writing, once an intake call has occurred or drafting has commenced with your express consent, fees are non-refundable, but you remain fully entitled to all revision rounds and writer re-assignment if needed.
4. Digital Audit Scans & Interactive Reports
Digital ATS audit scores and automated instant rubric reports are delivered immediately upon generation. As digital content provided instantly with candidate authorization, payments for standalone scan credits are non-refundable once the scan has been executed. If a scan fails due to technical system interruption, complimentary replacement scan credits will be issued immediately.
5. How to Submit a Refund or Revision Request
To request an editorial revision or submit a refund inquiry:
- Submit a priority ticket through the Client Concierge Desk.
- Include your full name, registered account email, and order reference number.
- Clearly detail your specific feedback or reason for the revision request.
Our Senior Client Experience Director will respond within 1 business day to resolve the matter.